FAQ

As we continue to focus more on quality and craftsmanship rather than quantity, we are moving away from guaranteed turnaround times. That said, these are our typical production timelines:

Print Orders

Most print orders are completed within 2–3 business days. Rush options are available. During busier times, orders may require an additional business day.

Canvas Prints

Canvas production typically takes 3–4 business days. Rush options are available at checkout.

Metal Prints

Metal prints generally have a 2–3 business day turnaround time.

Framed Prints

Framed print production can take anywhere from 5–12 business days depending on the selected frame, matting, and glass options.

We can we ship directly to your customers. We do not send any invoices or branding with the orders. There is an additional charge of $2.

If you’re not happy, we’re not happy. We take great pride in delivering exceptional quality with every order.

If the color, exposure, or overall print quality does not meet your expectations, or if your order arrives damaged during shipping, please contact us immediately so we can make it right.

Yes, we offer rush services for prints, canvas prints, and metal prints. We currently offer both same-business-day and next-business-day rush options.

Please keep in mind that certain sizes or materials may occasionally be out of stock. If that happens, we will contact you immediately.

At this time, we do not offer rush services for custom framing orders.

Rush turnaround times are based on our business hours, Monday through Friday. For example, if a next-business-day rush order is placed on Friday, it will be printed on Monday.

We currently accept JPG, PNG, PDF, and TIFF files. Our website however does not support  TIFF files so you will have to supply a download link. 

We generally recommend exporting in sRGB for the most consistent results across devices and workflows. Advanced users working in fully color-managed workflows may also use Adobe RGB (1998).

Yes. We offer basic lab corrections as an add-on during checkout. We also offer more in-depth print consultations and file reviews for photographers and artists who want a collaborative printing experience.

Absolutely. We have a wide selection of paper, mat, glass, and frame samples available in-store so you can see and feel the differences before ordering. Or you can set up a virtual consult. 

Each paper has its own look and feel. Some papers offer deeper blacks and contrast, while others provide a softer matte finish or more texture. We’re happy to help guide you toward the best option for your image and presentation goals.

A giclée print is a high-quality archival inkjet print produced using professional pigment inks and fine art papers. Giclée printing is known for exceptional detail, color accuracy, and longevity.

Yes. We offer a wide range of custom sizes for prints, canvas, and framing. If you do not see the size you need online, contact us directly.

Metal sheets are pre cut from the manufacturer so we are unable to offer custom sizes. 

Yes. We offer mounting options including dry mounting and styrene mounting for a more durable and professional presentation.

We recommend exporting high-resolution files, checking for dust spots or distractions, and slightly increasing brightness compared to how the image appears on screen. If you need help preparing files, we’re happy to assist.

While 300 DPI is ideal for smaller prints, larger wall art is often viewed from farther away and can still print beautifully at lower resolutions. If you are unsure, send us your file and we can help evaluate it.

Yes. We work with painters, illustrators, tattoo artists, and other creatives to create high-quality reproductions of original artwork.

Absolutely. We can frame photographs, artwork, jerseys, canvas pieces, memorabilia, and more, even if they were not printed by us.